Architecture
An architecture designed for serious operations.
From channel to result, every layer has one clear responsibility. Everything communicates through governed APIs, events and rules; nothing touches your systems without permissions and traceability.
Input sources
Everything that enters the platform: interaction channels, corporate systems, and data. Every source connects through governed integrations, never direct access to production.
- Channels: WhatsApp, web, app, kiosks and voice
- Corporate systems: CRM, ERP, billing
- Master data
- IoT and telemetry
- Documents and knowledge
- External integrations
Enterprise interface
Client Command Center
The enterprise layer where your team observes, operates, and governs its instance: every role sees its workspace and every action is audited.
Workspaces
Transversal capabilities
Unified search · Reports and dashboards · Alerts and notifications · Collaboration · Export and APIs · Personalization
Foundational services
Data, events, APIs, rules and observability
Duual Platform
Conversational Engine
Understands intent and context on every channel
Data & Analytics
Identity & Access
Integration Hub
Content & Knowledge
Workflow & Cases
AI & Copilot
Observability & Telemetry
Infrastructure and security
Outcomes
- Full real-time visibility
- Evidence-based decisions
- Continuous experience improvement
- Efficiency and lower costs
- Revenue growth and loyalty
- Governance, risk and compliance
Architecture principles
API-first
The interface consumes domain services; nothing accesses your production sources directly.
Event-driven
Interactions, transactions, and changes emit normalized events for analytics, automation, and audit.
Zero trust
Every access is authenticated, authorized, logged, and evaluated in context.
Tenant isolation
Data, configuration, secrets, and permissions are isolated per client and per instance.
Privacy by design
Minimization, consent, retention, and deletion are part of the model, not an annex.
Observability by default
Services, integrations, and automations emit actionable telemetry; every decision is traceable.